The Sims Online Wants You!
The Sims Online is looking for Online Community Representative. Think you got what is takes? Read the job description and send us your resume.
The Sims Online Wants You!
We're looking for the kind of person who loves The Sims, and loves the people who play The Sims even more. We think of The Sims player community as our family, and we need someone who can help us treat our players with that kind of care and attention.
"Online Community Representative" is a long title for a position which really boils down to "The Players' Advocate." Our users deserve attention and responsiveness, and our community team provides them.
If you have experience managing, developing and participating in very large communities of paying subscribers, we'd like to talk to you. We're looking for someone who can hit the ground running, who doesn't have to learn what it means to be involved with the community, who can grasp and participate in the development of our online community.
Take a look at the job description, and if it looks like a good match for you, please send your resume and a brief cover letter to jobs@maxis.com.
Online Community Representative, TSO
This person is the voice and face of TSO to the user community. He or she reads and answers forum messages, facing the heat when the community is up in arms and staying in touch with what matters most to the users. Ideal candidate will show management skill necessary to supervise additional OCRs as the team grows.
Responsibilities
- Read and answer forum messages and other online communications promptly, professionally, and kindly.
- Submit TOS-violating forum posts to the Global Petitioning System immediately.
- Promptly inform the appropriate TSO team members when critical issues arise.
- Thoroughly understand, but not lose sleep or productivity to, The Sims Online.
- Generate website content.
- Work with PR and Marketing to deliver consistent messaging and develop relationships within the community.
Qualifications
- At least one year of customer service and/or technical support experience.
- At least one year of experience moderating a subscription-based online community of 100,000 or more.
- Experience with The Sims.
- Experience with massively multiplayer online games.
- Bachelor's degree or equivalent experience.
- Outstanding written and oral communication skills.
- Interest in long-term community and customer relationship development.
- Web development experience a plus.
- Management experience a plus.